Hidden Restrictions to Skype World Plan
On an earlier post, I made accolades about Skype's World subscription. I retract them, and have recently unsubscribed to Skype because they weren't salient about these restrictions, and the slow response email communication is a turn-off. I was locked out of my World subscription, and there were restrictions on "purchases and redeeming vouchers." Even trying to email them was so confusing. You have to choose specific links in order for them to route your emails to the correct department. This is the canned email I received.
a) The country you have dialed is not included in your subscription.
Please sign in to the “My Account” section of our website and select Manage underneath the box showing your subscription name at the top centre of the page: http://www.skype.com/go/myaccount/ , you can find the list of destination (s) included in your subscription.
b) The number you have dialed is not covered by your subscription, such as a mobile phone number or a non-geographic number.
The subscription covers calls to landlines in selected destinations. However, mobile phone numbers are only included in certain countries. For more details, please go to:
c) You have exceeded the Fair Usage limit of xxxxx minutes included in your subscription.
Please be aware that your calls apply to our fair usage policy. For more information about this policy, please view the following page: http://www.skype.com/go/terms.fairusage
In addition, please note that you have the possibility to see a detailed list of the calls you have made and their exact costs: https://secure.skype.com/store/myaccount/history.html
If you have any questions or concerns on the calls listed on your call history, please provide us with the exact date, time and destination of the call(s), and we will assist you further.
I checked my account, and certainly did not exceed 10,000 minutes, but I think why should Skype advertise "unlimited" when they should say 10,000 minutes? Is that why they restricted my account? So I respond to Marilyn's email, but received a response from Alec. I had one more question, but since then Alec hasn't responded. Maybe he's on vacation. This is where I start to relive my frustrating eBay/PayPal experiences. Even Amazon (online), calls you back.
Needless to say, the lag in communication is a bit of a turn off. I just don't have the time or energy to sort this all out, so I ended up canceling my subscription. Besides a few of my foreign friends said it is cheaper to buy a calling card in Chinatown, which is probably what I'm going to do.
On another note, I sold my Skype phone, but for a separate reason. Skype works on wireless networks, but everyone in New York locks down they're wireless. Skype suggests using Boingo, which I tried for one month, but it only refers to places that I know have free wireless. And most of those places are loud (like Think cafe in Greenwich Village), so it's very difficult to hear your party on the other line. I tried using this Skype phone and Boingo in India, and it didn't work. It was better to just pay the additional $60 to your cell carrier. I'm sure Android phone or v4 of the iPhone will probably make the Skype phone obsolete.