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Pillow Talk and Suspicious Reviews

It's THAT difficult to find pillows, believe it or not...

Just recently, I had to shop for pillows, so I bought four from Macy's that were branded Ralph Lauren. I must say these pillows were awful. Every morning I would wake up, and all four were on the floor. I was going to return them, but couldn't find the receipt because I probably threw it away, intending to keep these pillows.

I visited Macy's web site to search for information on their return policy. Low and behold, they have a fabulous one. All you have to do is go to their store, and they scan your credit card and your item to find the transaction. So you, don't need a receipt. The downside of shopping in-store is that they don't have the variety that you see on the web or customer reviews, although when I was reading the reviews, all the products seem to be positive, even for the styrofoam-like pillows from RL, which seem suspect. They were also having a promotion that if you write a review, you win a $1000 gift card:


First there was spin in the news, and now there is spin in reviews
So I decided to login and write a review. First of all, it seems that ANYONE can login or sign up to write a review. The problem is that people who didn't buy a product can review it anyway, which to me seems like, either the brands can hire people to write positive reviews about their own products, or people who want to win that $1000 gift card are trying to increase their chances of winning it. The difference in Amazon reviews is that you can only review a book after you purchase it. Of course there are some authors out there that promote themselves by buying their own book and writing a positive review about themselves under a different screen name. I tried cross-referencing products from Macy's, Overstock.com, Bed, Bath and Beyond, Linens-N-Things, and Costco to Amazon's reviews, but this was extremely difficult because some of the brands sell the same product under different names and change the product just slightly to appease their retailers (e.g. thread count, fill power, "ecodown," feathers, etc.) Some manufacturers trademark their process or design, so you don't even know what they're really selling (e.g. confusing illustrations) or what the product is named at say Macy's versus Linens N Things (e.g. "The Hotel Collection" or "Hotel Down Pillow"), which look similar except for the label on the bottom right corner and the price. Case in point: Kaboodle (a shopping community where people recommend and discover new things), and although I was able to find some pillows, most recommendations seem to be about self-promotion (e.g. Designer recommends their designed pillows) and targeted at the youth market, where sleep is less important.

Early on, I had Googled "nytimes, pillow, review," and wasn't able to find any articles, but when I changed my search from "nytimes, pillow, recommendations," I was lucky enough to find this review by the New York Times (2004). Ms. Joyce Cohen wrote about the same frustrations in shopping for a pillow that I had. I ended up going with DownFactory.com because of the owner's knowledge that was stated in the review and that's what Ms. Cohen ended up going with. I will later post if Ms. Cohen's review is current. I checked every link mentioned in her review, and most are current except for this site, idfb.org (acronym for International Down and Feather Bureau, but is now a parked site).

I was also convinced with DownFactory because their designs were used in a couple of Olympics and because they've been in business since in 1932.

Okay, I just received two pillows, and was kind of worried about them, when I saw it arrive in a small box.

Luckily, they have a warranty that when a pillow is squeezed, it can only be reduced to 20% of their former size.

So far, they are comfy.


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