The answer is customer service. I called Apple, and was transferred to a rep, name Shawn who helped me right away, sent me information about the problem I was having ("Kernel Panic"), gave me a number, set my appointment at an Apple store.

Then I call Microsoft to request a replacement CD for Office, which got lost in the mail when I shipped my stuff from Los Angeles to New York. I spoke to a gentleman, who was suppose to transfer me to the Replacement Department. There I talked to Brandy, who didn't even work in the Replacement Department. She transferred me to Lisa (Customer ID #63295), who was so rude. She was very abrupt, and cut me off a couple of times. She asked me for a Zerox copy of the box, which I just previously told her that "it was lost in the mail," so she wasn't even listening. Now, I have to go back to Los Angeles, and look for the receipt. What an ordeal?

That's why Apple thrives and Microsoft is on its way out. I was going to purchase Office this spring for my new computer, but I am definitely going to pass. I think I'm going to use Open Office or NeoOffice instead, both are free. Save your money!